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Track parcel Help Documents to Russia FAQ for Business to Russia About us
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Cargo delivery
Country of origin
Track parcel Help Documents to Russia FAQ for Business to Russia About us
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FAQ – answers to questions

FAQ – Shipping Parcels and Documents to Russia

  • • Use the calculator on www.pmpaket.eu and click “Send parcel”
    • Enter sender and recipient details
    • Declare contents and approximate value
    • Pay online
    • Receive your label via email
    • Attach the label to the parcel
    • Drop it off at any nearby post office — no payment needed on-site
  • You can drop off your parcel or documents at any nearby post office. All national postal services in the EU accept our parcels.
  • Shipping is available from any EU country.
    Once you place your order, you receive a label via email and drop the parcel at any local post office.
  • • Use the calculator at www.pmpaket.eu, select “Documents,” and click “Send parcel”
    • Fill in sender and recipient info
    • Pay online
    • Receive your label via email
    • Stick the label on the envelope
    • Drop it off at any nearby post office — no payment needed on-site
  • One parcel = up to 30 kg.
    If your shipment exceeds this weight, you can split it into multiple parcels or contact us via website chat, WhatsApp, or Telegram — We reply within 24 hours, 7 days a week.
  •  • Lower rates
     • Flexible terms
     • Dedicated business support
     • Custom logistics solutions

    Contact us via website chat, WhatsApp, or Telegram — We reply within 24 hours, 7 days a week.

  • Some items like liquids or alcohol cannot be shipped.
    If unsure, ask our support team via website chat, WhatsApp, or Telegram before sending. We reply within 24 hours, 7 days a week.
  • Sometimes tracking starts only after sorting in the destination country.
    This can take up to one week after leaving our warehouse. 

    You can track your parcel here: www.track.global

    If you’re concerned, contact us via website chat, WhatsApp, or Telegram.
    We reply within 24 hours, 7 days a week.
  • New rules from April 1, 2024:
     • Duty-free limit: up to 200 €
     • Over 200 €: 15% duty on excess, minimum 2 €/kg

    Examples:
     • Parcel worth 450 €, 10 kg → 37.50 € duty
     • Parcel worth 370 €, 25 kg → 50 € duty (min. rate)

    Important:
     • Duty is paid by the recipient
     • Sender cannot prepay duties
     • If customs clearance fails:
     • Parcel returns to Russia (not to the EU)
     • Reshipping must be paid again
     • Contents cannot be modified or split
     • Refusals lead to disposal without refund
  • Yes — we deliver to all new regions of Russia.
  • Use our:
    • Website chat (bottom right)
    • WhatsApp
    • Telegram

    We respond within 24 hours — 7 days/week.